How We Build Custom AI
Our process: learn your business, build the system, refine until it works perfectly. Typical timeline: 4-8 weeks.
Learn Your Business
Week 1-2
What Happens
- →We shadow your support team to understand daily workflows
- →Review past tickets to identify common issues and edge cases
- →Document your industry terminology and technical processes
- →Map where generic AI fails and where custom AI adds value
Why This Matters
Platform tools offer quick setup but generic results. We invest time upfront to build something that actually fits your business.
Design the System
Week 2-3
What We Build
- →Custom knowledge base organized around your workflows
- →Training examples from your actual support scenarios
- →Decision logic that matches how your experts troubleshoot
- →Connections to your existing tools (CRM, tickets, databases)
Why This Matters
Generic databases work for simple questions. Custom architecture handles complex scenarios specific to your industry.
Build the AI
Week 4-6
What We Engineer
- →Workflows coded specifically for your support processes
- →Integrations with your CRM, ticketing, and internal tools
- →Response logic trained on your industry knowledge
- →Smart escalation that knows when humans should take over
Why This Matters
Platform tools limit what you can build. Custom code means no restrictions—the system works exactly how you need it to.
Refine & Optimize
Ongoing
Ongoing Partnership
- →Track performance against metrics that matter to your business
- →Refine responses based on real customer interactions
- →Update the system as your business changes
- →Direct access to the engineers who built your system
Why This Matters
Platform tools give you dashboards and support tickets. We give you partnership—working together to make the system better over time.
Why Process = Differentiation
The Platform Approach
- ×30-minute onboarding demo
- ×Template selection and configuration
- ×Upload generic FAQs and docs
- ×Pre-built integrations only
- ×Self-service optimization
Fast to deploy, but constrained by design. Everyone using the same platform gets the same results.
The NureX Method
- ✓Weeks of industry immersion
- ✓Custom architecture designed for your workflows
- ✓Domain-specific knowledge structures
- ✓Hand-coded integrations without limitations
- ✓Engineering partnership for continuous refinement
Strategic build, but built for you. Custom AI becomes a competitive moat, not a commodity.
Timeline & Investment
Custom AI is a strategic build, not an overnight deployment. Typical projects take 4-8 weeks from discovery to launch.
We're not the fastest option. We're the right option for businesses where precision matters more than speed.
Let's Map Your Custom Process
Book a 20-minute discovery call. We'll discuss your workflows, pain points, and whether custom AI makes strategic sense for your business.
Book Discovery Call