Custom AI Built for Your Business
No products. No platforms. We build AI support systems from scratch, tailored to your industry, workflows, and customers.
Book Discovery CallOur Custom Build Process
Discovery & Immersion
We don't start with demos. We start with workshops. Our engineers immerse themselves in your business—shadowing support teams, analyzing workflows, understanding your customers' language.
Deliverables: Industry analysis report, workflow documentation, pain point assessment
Data & Knowledge Mapping
We architect custom knowledge structures specific to your domain. Not generic FAQs—deep technical taxonomies, domain-specific ontologies, and workflow-aware knowledge graphs.
Deliverables: Knowledge architecture blueprint, terminology mapping, training corpus design
Custom AI Build
Hand-coded workflows. Custom integrations with your CRM, ticketing system, and databases. Built for your exact specifications—no template constraints, no platform limitations.
Deliverables: Custom AI system, integration architecture, deployment infrastructure
Training & Optimization
White-glove partnership. We train your team, monitor performance, and continuously refine based on real-world usage. This isn't a handoff—it's an ongoing engineering relationship.
Deliverables: Training documentation, performance monitoring, continuous optimization
Custom vs Configured: The Critical Difference
| Capability | Configurable Platforms | NureX Custom Build |
|---|---|---|
| Knowledge Architecture | Generic database structure | Domain-specific ontology |
| Workflows | Template-based | Hand-coded for your processes |
| Integration Depth | Pre-built connectors | Custom API architecture |
| Domain Expertise | Generic across industries | Deep industry immersion |
| Support Model | Self-service dashboard | Engineering partnership |
| Timeline | Days to weeks | 4-8 weeks (strategic build) |
What You Receive
Knowledge Architecture
Custom-designed knowledge structures, domain taxonomies, and terminology mappings specific to your industry.
Integration Maps
Complete technical documentation of all system integrations, API architecture, and data flows.
Training Corpus
Domain-specific training data, curated examples, and ongoing learning protocols.
Workflow Documentation
Detailed documentation of all custom workflows, escalation logic, and decision trees.
Performance Monitoring
Custom analytics dashboards tracking accuracy, efficiency, and continuous improvement metrics.
Engineering Access
Direct access to the builders—no account managers, no layers. Work with actual engineers.
Ready to Build Something Custom?
Let's discuss your unique challenges in a 20-minute discovery call. No sales pitch—just engineers exploring how custom AI can transform your support operations.
Book Discovery Call